Last updated: 04/23/2026

AMM Healthcare uses text messages (SMS) to make your care easier: appointment reminders, referral updates, and short notices from your care team. This page explains how our SMS program works, the laws we follow, and your choices.
What kinds of messages will I get?

If you sign up, we may text you about:

  • Reminders, confirmations, rescheduling, and arrival instructions.
  • Care coordination. Updates on referrals, prior authorizations, and orders from your provider.
  • Practice notices. Office closures, weather alerts, portal messages, and similar updates.

We keep messages short. We do not include sensitive health details in regular text messages.

How do I sign up?
You will only get texts from us if you opted in. You can opt in by:

  • Giving your consent at check-in or when you book an appointment
  • Enrolling in texts through our patient portal
  • Replying START to a message you receive from us

Agreeing to texts is never required to get care from us.

Are there age rules?
You must be at least 18 years old to sign up for texts from us. If you are under 18, a parent or legal guardian can enroll you with their consent. The parent or guardian remains responsible for the account.

How do you keep a record of my consent?
When you sign up, we log the date, the way you signed up (check-in, portal, or START reply), and the phone number you gave us. We keep that record so we can show you agreed, as the federal Telephone Consumer Protection Act requires. We keep the record for at least 4 years after you opt out.

Are appointment reminders different from marketing texts?
Yes. Under federal law:

  • Appointment reminders and care coordination are considered healthcare operations under HIPAA. They need your consent to text you, but they do not need a separate HIPAA authorization.
  • Marketing texts (for example, promotions for non-healthcare services) need additional written consent. We do not send marketing texts today.

How often will you text me?
Message frequency depends on the program. Appointment reminders send up to three messages per appointment. Care coordination messages send when something happens in your care that you should know about. Practice notices are occasional.

Do texts cost anything?
Standard message and data rates may apply, depending on your mobile plan. Check with your carrier if you are not sure.

How do I stop getting messages?
Three easy ways:

What happens after I opt out?
When you reply STOP, we mark your number as opted out and stop sending texts from that program. We keep a small internal record that you opted out so we do not accidentally text you again. This is required by the federal Telephone Consumer Protection Act.

What if I change my phone number?
Carriers reassign numbers. If you change your number or give up your old one, please tell us so we can update our records. Otherwise, the next person to have that number may receive messages meant for you.

How do I get help?
Reply HELP to any message from us. We will send you help information and a way to reach us. You can also call (919) 535-7573.

What about the North Carolina Do Not Call list?
North Carolina has its own Do Not Call registry, and the NC Telephone Solicitations statute (N.C.G.S. § 75-100 and following) restricts unsolicited calls and texts. Our appointment reminders and care coordination messages are not solicitations and are sent only to patients who have an existing relationship with us and have given consent. We do not send marketing texts to patients on the NC Do Not Call list.

Which carriers are supported?
AT&T, Verizon, T-Mobile, and most regional carriers. Carriers are not responsible for delayed or missed messages.

How do I report an unwanted message?
If you get a message from us that you did not sign up for:

  • Reply STOP to end that program
  • Call us at (919) 535-7573 so we can investigate and fix our records
  • Forward the message to 7726 (SPAM) to report it to your carrier
  • File a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov

What laws do you follow?
Our SMS program follows:

  • The Telephone Consumer Protection Act (TCPA, 47 USC § 227) and the FCC rules under it.
  • CTIA Messaging Principles and Best Practices, the wireless industry’s standard for business text messaging.
  • A2P 10DLC, the carrier verification program for business text messages. Our sending numbers are registered so you can trust messages from us are legitimate.
  • HIPAA, for the handling of any health information.
  • North Carolina Telephone Solicitations statute (N.C.G.S. § 75-100 and following), for any outreach to North Carolina residents.

What about my privacy?
We only include the minimum information needed in a text message. Clinical details stay in the patient portal and in-person conversations. Our full privacy practices are in our Notice of Privacy Practices at https://ammhealthcare.com/notice-of-privacy-practices/.

Who can I contact?
Phone: (919) 535-7573
Email: privacy@ammhealthcare.com
Mail: 144 Memorial Dr, Jacksonville NC 28546